REFUND

POLICY

We do understand that children and adults get ill and you may not always be able to attend your booked play session or event. To allow for this, you may transfer a confirmed booking to another time . If you have purchased a ticket for an event  we duplicate events throughout the year so you can transfer to a new date or a refund will be issued in gift vouchers only

• Transfers must be requested a minimum of three days before the start time of your originally booked play session or ticketed event.

• To transfer your booking or event please email us fun@onceuponatimecafe.com

• I in the unlikely event that  we have to cancel your session or an event for any reason, you will also be offered a transfer to another date or receive a refund in gift vouchers.